Refund & Cancellation Policy

1. Cancelling a consultation

You can cancel a confirmed consultation from My Bookings up to 1 hour before its scheduled start time. You will receive a full refund of the amount paid.

Cancellations are not possible within 1 hour of the start time, and no refund is given for a session you miss without cancelling.

2. If the Expert cannot attend

If your Expert cancels, fails to join within 15 minutes of the start time, or cannot complete the session, you will receive a full refund. You may instead choose to rebook with the same or another Expert at no extra cost.

3. Technical problems

If a session cannot take place or is cut short because of a fault on our platform, contact us within 48 hours. After reviewing the session record we will offer a full or partial refund, or a free rebooking.

We are not able to refund sessions interrupted by problems on your own device or internet connection, but we will try to help you reconnect.

4. After a session is completed

Consultations are personal services delivered in real time, so completed sessions are not refundable because of disagreement with the reading or advice. If you believe the Expert behaved unprofessionally or broke our Community Guidelines, report it within 7 days; we will investigate and may issue a refund at our discretion.

5. How and when refunds arrive

Approved refunds are made to the original payment method through our payment gateway. They typically reach your account within 5–7 working days, depending on your bank or card issuer.

My Bookings shows the status of your refund. If a refund has not arrived within 10 working days, contact us with your booking ID.

6. Products (crystals, rudraksha and accessories)

Unopened products in their original packaging can be returned within 7 days of delivery for a refund. Energised or personalised items can only be exchanged unless they arrive damaged or incorrect.

If a product arrives damaged, defective or incorrect, report it within 48 hours of delivery with photos and we will replace it or refund it in full, including shipping. See our Shipping & Delivery Policy for details.

7. How to request help

Write to infonumveda@gmail.com with your booking or order ID. We acknowledge every request within 48 hours.